Business Communication Explained - Success by LiveChat®

Support16 min read | Jun 11 | Natalia Misiukiewicz

How to Improve Live Chat First Contact Resolution and Reduce Customer Churn

When 73% of customers say that valuing their time is the most important thing a company can do during a service interaction, it sends a loud message to support... read more

ConnectGrowSupport48 min read | Jun 09 | Jacquelyn Dunham

The 24 Best Customer Service Books in 2025

We all know the frustration of bad customer service. It makes you feel ignored and pushes you away from a company. But great service does the opposite; it creates a loyal... read more

Support22 min read | Jun 06 | Natalia Misiukiewicz

Smart Live Chat Greeting Examples for Better Customer Conversations

Visitors arrive on your website with a mission: to find something, buy something, or solve something. The problem? If they don’t immediately know where to go or what to... read more

Grow18 min read | Jun 05 | Natalia Misiukiewicz

The Ultimate Guide to Live Chat Metrics: Boost Performance, Satisfaction, and Loyalty

When someone visits your site, they’re looking for more than information, they’re looking for connection. Live chat gives you the chance to meet them at that moment. And... read more

Connect14 min read | May 19 | Sylwia Kocur

Use the Follow-the-Sun Model to Maximize Providing Continuous Support

As businesses expand across borders and time zones, the need for continuous customer support team operations has become more critical than ever. The Follow-the-Sun (FTS)... read more

Support14 min read | May 16 | Natalia Misiukiewicz

Essential Live Chat Rules for Delivering Outstanding Customer Support

Fast service matters, but fast and friendly is what keeps customers coming back. Live chat combines the speed of digital communication with the human touch of real-time... read more

Connect17 min read | May 16 | Natalia Misiukiewicz

What’s a Canned Response and Should You Use It?

Let’s be honest. No one likes typing the same reply 50 times a day. “Yes, your order has shipped.” “Yes, you can reset your password here.” Sound familiar? Canned... read more

Support9 min read | May 16 | Sylwia Kocur

How to Improve Customer Satisfaction with Live Chat Reports

Providing excellent customer service is essential for any business, and live chat has become a key channel for connecting with customers quickly and directly. However,... read more

Support20 min read | May 16 | Sylwia Kocur

How to Create Effective Live Chat Scripts (+ Customizable Examples)

Ever hopped onto a website, clicked that little chat bubble, and wondered if you're talking to a human or a bot? Chances are, it was someone using a chat script. But... read more

Support18 min read | May 14 | Sylwia Kocur

How to Improve Live Chat Average Response Time

Let’s be honest, when you’re chatting with a business online, the last thing you want is to feel like you’ve been left on "read." Whether you’re trying to get help with... read more

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